Privacy Policy - Fulham Movers

Effective for all Fulham Movers customers in the area. This Privacy Policy explains how Fulham Movers collects, uses, shares, stores, and protects personal data when providing moving, packing, storage, and related services. It applies to all customers, prospective customers, suppliers, and other individuals whose personal data we process in connection with our services in the Fulham area.

1. Introduction

Fulham Movers is committed to respecting your privacy and handling personal data in a lawful, fair, and transparent manner. We process personal data in accordance with the UK GDPR and the Data Protection Act 2018. This policy explains what information we collect, why we collect it, the legal bases we rely on, how long we keep it, who we share it with, and what rights you have.

By using our services, requesting a quote, making a booking, or communicating with us, you acknowledge that your personal data may be processed as described in this policy. We only collect data that is necessary and relevant to the services we provide.

2. Personal Data We Collect

We may collect the following categories of personal data:

Identity information: name, title, and any information needed to verify who you are.
Contact information: address, email address, telephone number, and service location details.
Booking and service details: moving dates, inventory lists, access information, property details, and special handling requirements.
Payment information: billing details, transaction records, and payment status. We do not store full card details unless required by secure payment systems.
Communication records: emails, call notes, messages, complaint details, and service feedback.
Technical data: limited information such as IP address, browser type, device information, and usage data where collected through digital services.
Special category data: only where necessary and lawfully permitted, for example if you voluntarily disclose health or access needs relevant to the moving service.

We do not intentionally collect unnecessary sensitive data. If you provide information that is not required for the service, we will handle it carefully and only retain it where there is a valid reason to do so.

3. How We Use Your Data

We use personal data for the following purposes:

to provide quotations and manage bookings;
to plan and deliver removal, packing, storage, and related services;
to communicate with you about your booking or service requirements;
to take payment, issue invoices, and manage accounts;
to respond to queries, complaints, or claims;
to maintain internal records and improve service quality;
to comply with legal, regulatory, tax, and accounting obligations;
to protect against fraud, misuse, or security incidents;
to establish, exercise, or defend legal claims.

We only process personal data for specified purposes and will not use it in a way that is incompatible with those purposes unless permitted or required by law.

4. Lawful Basis for Processing

We rely on one or more lawful bases under the UK GDPR for each processing activity:

Contract

We process data when it is necessary to perform our contract with you or to take steps at your request before entering into a contract. This includes preparing quotes, arranging moves, handling bookings, and delivering services.

Legal Obligation

We may process personal data where necessary to comply with legal obligations, such as tax records, accounting, insurance, and compliance with applicable laws.

Legitimate Interests

We may process data where it is necessary for our legitimate interests and where those interests are not overridden by your rights and freedoms. This may include service improvement, record keeping, customer support, fraud prevention, and business administration.

Consent

In limited situations, we may rely on your consent, for example if you opt in to certain optional communications or provide special category data beyond what is strictly necessary. Where consent is used, you may withdraw it at any time.

5. Data Sharing and Processors

We may share personal data with trusted third parties who act as processors or independent controllers, only where necessary for the purposes described in this policy. These may include:

Payment processors for secure transaction handling;
IT and hosting providers for secure storage, email, and system maintenance;
Customer management and booking software providers supporting operations and scheduling;
Professional advisers such as accountants, auditors, insurers, and legal advisers;
Subcontractors or service partners assisting with moving or storage operations;
Public authorities where disclosure is required by law or necessary to protect rights.

We require processors to handle personal data securely, only on our instructions, and in compliance with data protection law. Where a third party acts as an independent controller, that organisation will be responsible for its own privacy practices.

6. International Transfers

If personal data is transferred outside the UK, we will ensure appropriate safeguards are in place, such as adequacy regulations, standard contractual clauses, or other lawful transfer mechanisms. We take reasonable steps to ensure that any international transfer is protected to a standard consistent with UK data protection requirements.

7. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, tax, and operational requirements. Retention periods depend on the type of data and the reason it is held.

Quotation and booking data may be kept for a reasonable period to manage customer relationships and service records.
Financial and accounting records are kept for the period required by law.
Complaint and claims data may be retained for as long as necessary to resolve disputes and meet legal obligations.
Data processed on the basis of consent will be kept until consent is withdrawn or the data is no longer needed.

When personal data is no longer needed, we will securely delete, anonymise, or destroy it in accordance with our retention practices.

8. Data Security

We use appropriate technical and organisational measures to protect personal data against accidental loss, unauthorised access, alteration, disclosure, or destruction. These measures may include access controls, secure storage, staff confidentiality obligations, and restricted access to data on a need-to-know basis.

While no system can be guaranteed completely secure, we take data protection seriously and review our safeguards regularly to maintain a suitable level of protection.

9. Your Rights

Under data protection law, you have a number of rights in relation to your personal data. These may include:

Right of access: to request a copy of the personal data we hold about you;
Right to rectification: to ask us to correct inaccurate or incomplete information;
Right to erasure: to ask us to delete your data in certain circumstances;
Right to restriction: to ask us to limit how we use your data in certain cases;
Right to data portability: to receive certain data in a structured, commonly used format;
Right to object: to object to processing based on legitimate interests or direct marketing;
Right to withdraw consent: where processing is based on consent;
Right to complain: to the relevant supervisory authority if you believe your rights have been breached.

These rights are not absolute and may be subject to legal exceptions. We will assess each request in accordance with applicable law and respond within the required time period.

10. Children's Data

Our services are not directed at children, and we do not knowingly collect personal data from children unless it is necessary for a service request made by a parent, guardian, or authorised adult. If we become aware that we have collected data from a child without a valid basis, we will take appropriate steps to delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in law, operations, or data processing practices. Any updated version will apply from the date it is issued. We encourage you to review this policy periodically so you remain informed about how we use your personal data.

12. Scope of This Policy

This Privacy Policy applies to all Fulham Movers customers in area, including individuals who request quotes, book services, receive moving assistance, or otherwise interact with us in connection with our operations. It is intended to provide clear, fair, and transparent information about our data protection practices.

We are committed to processing your personal data responsibly and in line with GDPR principles. These include lawfulness, fairness, transparency, purpose limitation, data minimisation, accuracy, storage limitation, integrity, confidentiality, and accountability.