Privacy Policy

Fulham Movers Privacy Policy

This Privacy Policy explains how Fulham Movers collects, uses, stores, and protects personal data relating to our customers and prospective customers in our service area. We are committed to processing your personal data fairly, lawfully, and transparently, in accordance with the UK General Data Protection Regulation and applicable data protection laws.

This Privacy Policy applies to all Fulham Movers customers and individuals who request quotations, make enquiries, or use our moving and related services in our service area, whether you contact us online, by phone, or in person.

Who We Are and Scope of This Policy

Fulham Movers is a moving services provider offering domestic and commercial removals and related services. For the purposes of data protection law, Fulham Movers is the data controller in relation to the personal data described in this Privacy Policy.

This policy covers personal data processed in connection with our services, including removals, packing, storage, and any associated customer support, for all customers within our operating area.

Personal Data We Collect

We collect and process different types of personal data about you depending on how you interact with us and which services you use. The categories of personal data we may collect include:

Identification and contact details: name, title, postal address, previous and new addresses for moving purposes, email address, and other basic contact information you provide.

Service and booking details: details about your move such as property type, access information, inventory or item lists, preferred dates and times, service options selected, and any additional instructions you give us.

Communication records: information contained in enquiries or correspondence, including messages you send via contact forms, online quotation tools, or other communication channels, as well as notes made during calls or site visits.

Payment and billing information: limited payment details necessary to process your transactions, such as billing address and payment confirmations. We do not store full card details where payments are processed through secure third-party providers.

Technical data: when you visit our website, we may collect technical information such as IP address, browser type, device identifiers, and general usage data. This information helps us manage our website, improve user experience, and maintain security.

Feedback and reviews: information you provide in surveys, testimonials, or reviews about our services.

Lawful Bases for Processing Your Data

We rely on one or more of the following lawful bases under the UK GDPR to process your personal data:

Contract: we process personal data where it is necessary to enter into or perform a contract with you, including providing quotations, scheduling and carrying out your move, issuing invoices, and managing any related services.

Legal obligation: we process certain data to comply with legal obligations, such as tax, accounting, or regulatory requirements, and to respond to lawful requests from public authorities.

Legitimate interests: we process personal data where it is necessary for our legitimate business interests and these interests are not overridden by your rights. This includes planning and improving our services, managing our relationship with you, handling customer queries and complaints, and maintaining the security of our systems and premises.

Consent: in limited cases we may rely on your consent, for example for certain types of optional marketing communications. Where we rely on consent, you can withdraw it at any time.

How We Use Your Personal Data

We use your personal data for the following purposes:

To provide quotations and respond to enquiries about our services.

To plan, manage, and carry out your move, including any packing, storage, or related services you request.

To communicate with you about your booking, including confirmations, updates, and any changes to your service.

To process payments, issue invoices, and manage accounts and billing.

To handle feedback, complaints, and customer service matters.

To improve and develop our services, including using aggregated or anonymised data for analysis.

To meet legal, regulatory, and compliance obligations.

To protect our business, staff, and customers, including for fraud prevention, security, and dispute resolution.

Data Sharing and Use of Processors

We may share your personal data with third parties where necessary and appropriate, always in accordance with data protection law and subject to appropriate safeguards.

Service providers and processors: we use trusted third parties to help deliver our services and run our operations. These may include IT and website hosting providers, secure payment processors, customer relationship management tools, and subcontracted removals or storage providers where required. These third parties act as data processors and must only process your personal data on our instructions and for specified purposes.

Professional advisers: we may share data with professional advisers such as accountants, insurers, and legal advisers where this is necessary for business operations, insurance cover, or the establishment, exercise, or defence of legal claims.

Authorities and legal requirements: we may disclose personal data where required by law, regulation, or court order, or where necessary to protect our rights, property, or the safety of our staff, customers, or others.

We do not sell your personal data to third parties.

Data Retention

We keep your personal data only for as long as is reasonably necessary for the purposes for which it was collected, and to meet any legal, regulatory, tax, or accounting requirements.

In general, we will retain customer records and associated service information for a period that allows us to manage our relationship with you, respond to any queries or complaints, and meet statutory retention obligations. After this period, personal data will be deleted, anonymised, or securely archived in line with our retention procedures.

The exact retention period may vary depending on the type of data and applicable legal requirements. Where we rely on your consent for certain processing activities, we will retain the relevant data until you withdraw consent or we determine that it is no longer needed for the stated purpose.

International Transfers

Where we use service providers located outside the United Kingdom or the European Economic Area, we take appropriate measures to ensure that your personal data remains protected in accordance with applicable data protection laws. This may include using standard contractual clauses or equivalent safeguards where required.

How We Protect Your Data

We take appropriate technical and organisational measures to protect your personal data against unauthorised or unlawful processing, accidental loss, destruction, or damage. These measures include access controls, staff training, secure storage, and the use of reputable service providers that adhere to recognised security standards.

While we take reasonable steps to secure your data, no system can be completely secure. We therefore cannot guarantee absolute security, but we strive to use best practice measures appropriate to the nature of the personal data we process.

Your Data Protection Rights

Under the UK GDPR and applicable data protection laws, you have a number of rights in relation to your personal data processed by Fulham Movers. These rights include:

Right of access: you have the right to request confirmation as to whether we process your personal data and to receive a copy of that data, together with information about how we use it.

Right to rectification: you have the right to ask us to correct or complete personal data that is inaccurate or incomplete.

Right to erasure: you may request that we delete your personal data in certain circumstances, for example where it is no longer needed for the purposes for which it was collected, or where you withdraw consent and there is no other legal basis for processing.

Right to restriction of processing: you may ask us to restrict the processing of your personal data in specific situations, such as while we verify its accuracy or consider an objection you have raised.

Right to object: you have the right to object to our processing of your personal data based on legitimate interests, including profiling, and to object to processing for direct marketing.

Right to data portability: where we process your personal data by automated means based on your consent or a contract, you may have the right to receive it in a structured, commonly used, and machine-readable format and to have it transmitted to another controller where technically feasible.

Right to withdraw consent: where we rely on your consent to process personal data, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing carried out before consent was withdrawn.

You may exercise your rights by contacting us using the details provided on our website or in your service documentation. We may need to verify your identity before responding to your request.

Customers in Our Service Area

This Privacy Policy applies to all Fulham Movers customers and prospective customers located within our service area. By engaging with our services or providing personal data for the purpose of obtaining a quotation or making a booking, you acknowledge that your data will be processed in accordance with this Privacy Policy.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal or regulatory developments, or improvements to our services. Any updated version will be made available through our usual communication channels. We encourage you to review this Privacy Policy periodically to stay informed about how we handle your personal data.