Terms and Conditions

Fulham Movers Terms and Conditions of Service

These Terms and Conditions set out the basis on which Fulham Movers provides household and commercial removal, packing, transport, storage, and related services within the United Kingdom. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

1.1 Client means the individual, partnership, company, or organisation that requests or receives services from Fulham Movers.

1.2 Services means any removal, packing, loading, transport, delivery, unloading, storage, furniture assembly or disassembly, or related services provided by Fulham Movers.

1.3 Goods means all personal belongings, furniture, equipment, and other items to be moved, packed, handled, transported, or stored by Fulham Movers on behalf of the Client.

1.4 Contract means the agreement between Fulham Movers and the Client for the provision of Services, incorporating these Terms and Conditions and any written quotation or confirmation issued by Fulham Movers.

1.5 Working Day means any day other than a Saturday, Sunday, or public holiday in England.

2. Scope of Services

2.1 Fulham Movers provides local and national removal and related services, including domestic house moves, flat moves, office and commercial relocations, packing and unpacking, furniture dismantling and reassembly, and short or long term storage.

2.2 The precise scope of the Services to be provided will be set out in a written quotation or booking confirmation, based on information supplied by the Client and any site visit where applicable.

2.3 Fulham Movers reserves the right to refuse to carry or handle any items that are hazardous, illegal, unsafe, excessively heavy for safe manual handling, or otherwise unsuitable for transport or storage.

3. Quotations and Estimates

3.1 Quotations are based on the information provided by the Client, including property access, volume and nature of Goods, floors and staircases, parking arrangements, and distance between addresses.

3.2 All quotations are exclusive of parking charges, congestion charges, tolls, and other third party fees unless expressly stated otherwise in writing.

3.3 Quotations are valid for 30 days from the date of issue, unless withdrawn earlier by Fulham Movers. After this period, a new quotation may be required.

3.4 If any information supplied by the Client proves to be incomplete or inaccurate, or if the scope of work changes, Fulham Movers may adjust the quotation and invoice accordingly.

3.5 Quotations do not include the disconnection or reconnection of appliances, removal of doors or windows, or any structural alterations, unless specifically stated in writing.

4. Booking Process

4.1 A booking request may be made by the Client verbally or in writing. The Contract is formed only when Fulham Movers issues a written confirmation of the booking, which may be provided by electronic means.

4.2 The Client is responsible for checking the booking confirmation carefully and notifying Fulham Movers immediately of any errors or omissions. If no corrections are raised within a reasonable period, Fulham Movers will proceed in accordance with the booking confirmation.

4.3 Fulham Movers may require a deposit or payment in advance to secure the booking. The amount and due date will be stated in the quotation or booking confirmation.

4.4 Fulham Movers reserves the right to decline or cancel a booking at its discretion, provided that any deposits received are refunded in accordance with these terms and applicable law.

5. Client Responsibilities

5.1 The Client must ensure that all information supplied to Fulham Movers is complete and accurate, including addresses, access details, parking restrictions, and any particular risks relating to the Goods or properties.

5.2 The Client is responsible for obtaining and paying for all necessary parking permits, suspensions, access permissions, lift reservations, and any other arrangements required to complete the Services safely and lawfully.

5.3 The Client must ensure that the property is ready for the removal team at the agreed start time, and that Goods are properly packed where the Client has chosen to pack their own items.

5.4 The Client must remove from the Goods any valuables, including but not limited to jewellery, watches, money, important documents, and collectibles, unless Fulham Movers has agreed in writing to transport such items.

5.5 The Client or an authorised representative must be present at collection and delivery addresses to provide access, give instructions where needed, and sign any relevant documentation.

6. Packing and Preparation of Goods

6.1 Where Fulham Movers provides a packing service, it will take reasonable care to pack Goods using appropriate materials and methods suitable for general transport.

6.2 Where the Client chooses to carry out their own packing, Fulham Movers will not be liable for damage arising from inadequate or improper packing, overfilled boxes, unsuitable containers, or the use of defective materials.

6.3 Fragile and high value items must be disclosed to Fulham Movers prior to the move. Additional packing, handling, or insurance arrangements may be recommended or required.

6.4 The Client is responsible for ensuring that all appliances are safely disconnected, drained, defrosted, and properly prepared for transport, unless otherwise agreed in writing.

7. Access, Parking and Delays

7.1 The Client must ensure that safe and suitable access is available at both collection and delivery addresses, including access to floors, lifts, stairways, and corridors.

7.2 If adequate access or parking is not available, or if Fulham Movers is delayed due to circumstances beyond its reasonable control, additional charges may apply for waiting time, extra labour, or alternative arrangements.

7.3 Fulham Movers will use reasonable endeavours to adhere to agreed dates and times, but time shall not be of the essence. Fulham Movers will not be liable for losses arising from delays caused by traffic conditions, accidents, weather, third party acts or omissions, or other events outside its reasonable control.

8. Payments and Charges

8.1 Unless otherwise agreed in writing, payment terms are as follows:

a. For domestic moves, a deposit may be required at the time of booking, with the balance due no later than the day of the move, prior to completion of unloading.

b. For commercial moves or long distance relocations, different payment schedules may apply and will be confirmed in writing.

8.2 Payment is accepted via commonly used methods such as bank transfer or card payment, subject to any conditions stated in the quotation or booking confirmation.

8.3 In the event of late payment, Fulham Movers reserves the right to charge interest on overdue amounts in accordance with applicable UK legislation and to withhold delivery or collection of Goods until payment is received in full.

8.4 Any additional charges arising from variations to the agreed Services, waiting time, storage, parking penalties, tolls, or extra labour will be added to the final invoice.

9. Cancellations and Amendments

9.1 The Client may cancel or amend a booking by providing written notice to Fulham Movers.

9.2 Cancellation charges may apply as follows, unless otherwise stated in the quotation:

a. More than 7 Working Days before the scheduled move date: deposit or advance payment is refundable, less any reasonable administrative costs or non recoverable expenses.

b. Between 3 and 7 Working Days before the scheduled move date: a cancellation fee of up to 50 percent of the quoted price may be charged.

c. Less than 3 Working Days before the scheduled move date or on the move date itself: up to 100 percent of the quoted price may be charged.

9.3 If the Client requests a change of date or material change of scope, Fulham Movers will use reasonable efforts to accommodate the request, but cannot guarantee availability. Revised pricing may apply.

9.4 Fulham Movers may cancel or suspend the Contract where the Client fails to make payments when due, fails to provide required information or access, or is otherwise in material breach of these terms.

10. Liability and Limitations

10.1 Fulham Movers will take reasonable care of Goods while they are in its custody or control and will use reasonable skill and care in providing the Services.

10.2 Fulham Movers liability for loss of or damage to Goods, however caused, shall be limited to a reasonable amount per item or per consignment, subject to any specific limits or insurance arrangements notified to the Client. If the Client wishes to increase the level of cover, this must be expressly agreed in writing and may be subject to additional charges.

10.3 Fulham Movers shall not be liable for loss or damage arising from:

a. Inherent vice or defect in the Goods, including normal wear and tear.

b. Inadequate or improper packing by the Client.

c. Handling of items not suitable for transport, including fragile or high value items not properly disclosed or packed.

d. Acts or omissions of the Client or any third party not under the control of Fulham Movers.

e. Weather conditions, traffic, industrial action, or other events of force majeure.

10.4 Fulham Movers shall not be liable for consequential or indirect losses, including loss of profit, loss of opportunity, or loss of enjoyment, arising from delay, damage, or failure to perform the Services.

10.5 Nothing in these Terms and Conditions excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability which cannot be excluded or limited under UK law.

11. Claims and Notification of Loss or Damage

11.1 The Client must inspect Goods as soon as reasonably practicable following delivery.

11.2 Any claim for loss of or damage to Goods, or for any shortfall in Services, must be notified to Fulham Movers in writing as soon as possible and in any event within a reasonable time after completion of the Services.

11.3 The Client must provide reasonable evidence of loss or damage, including photographs where available and any relevant documentation. Fulham Movers may inspect the Goods before any settlement is agreed.

12. Storage Services

12.1 Where Fulham Movers provides storage, Goods will be stored in suitable facilities and handled with reasonable care.

12.2 Storage charges are payable in advance for each agreed period. Access to stored Goods may be subject to prior arrangement and handling charges.

12.3 If storage charges remain unpaid for an extended period, Fulham Movers may exercise a lien over the Goods and, after giving reasonable notice, may sell or dispose of the Goods to recover unpaid sums, in accordance with applicable law.

13. Waste, Disposal and Environmental Regulations

13.1 Fulham Movers is not a general waste carrier and will only remove items designated for disposal where this has been specifically agreed as part of the Services and is compliant with relevant waste legislation.

13.2 The Client must not present hazardous, prohibited, or regulated waste items for removal or disposal unless this has been expressly agreed in advance and necessary documentation and arrangements have been put in place.

13.3 Any disposal or recycling services will be carried out in accordance with applicable environmental and waste management regulations. Additional charges may apply for the lawful disposal of certain items.

13.4 The Client is responsible for any costs, fines, or liabilities arising from the inclusion of prohibited or hazardous items that were not disclosed to Fulham Movers prior to collection.

14. Insurance

14.1 Fulham Movers maintains appropriate insurance cover for its business activities, including public liability. Details of cover and limits are available on request.

14.2 It is the Client responsibility to ensure that any additional insurance required for their Goods or circumstances is in place, including where the value of Goods exceeds standard limits.

15. Data Protection and Privacy

15.1 Fulham Movers collects and processes personal data necessary to provide the Services, manage bookings, and comply with legal obligations.

15.2 Personal data will be handled in accordance with applicable UK data protection law. Data may be shared with third parties only where required to perform the Services, process payments, or meet legal or regulatory requirements.

16. Complaints and Dispute Resolution

16.1 If the Client is dissatisfied with any aspect of the Services, they should raise the issue with Fulham Movers as soon as possible so that it can be investigated and, where appropriate, remedied.

16.2 Fulham Movers will endeavour to resolve complaints promptly and fairly. Where disputes cannot be resolved directly, the parties may consider using mediation or other alternative dispute resolution methods.

17. Governing Law and Jurisdiction

17.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them, or with the Services, shall be governed by and construed in accordance with the laws of England and Wales.

17.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services, subject to any mandatory consumer protections that may apply.

18. General Provisions

18.1 If any provision of these Terms and Conditions is held to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.

18.2 No failure or delay by Fulham Movers in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that right or remedy.

18.3 The Client may not assign or transfer their rights or obligations under the Contract without the prior written consent of Fulham Movers.

18.4 These Terms and Conditions, together with any written quotation or booking confirmation, constitute the entire agreement between Fulham Movers and the Client in relation to the Services and supersede any prior understandings or arrangements.

By confirming a booking or allowing the Services to proceed, the Client acknowledges that they have read, understood, and agree to be bound by these Terms and Conditions.